Dear J.Crew, Stop Double Charging International Customers {part two}

In the "Dear J.Crew, Stop Double Charging International Customers" post, we have heard the voices of {international and American} JCAs outraged over the price hikes and double charge J.Crew is imposing on international customers.



There are lots of great comments being made in the post too. The following are just a few that I wanted to highlight.



DaniBP shares:

I emailed Mickey this morning, have had a reply from him and a phone call from one of his assistants. Apparently the situation is under a complete review.



They have heard us loud and clear, but keep emailing and phoning. And posting here too (THANKS ALEXIS!) I told the lovely young man who phoned me that things should just go back to the way they were, we all know we have to pay duty and HST, we live in Canada, we "get" taxes! ...It will be interesting to see what happens.

Sudu shares:

An update for all the outraged JCAs…A photographer from the Globe & Mail was at my house earlier this afternoon (taking pictures of me and my soon-to-be-returned Toronto JCrew purchases) and I just got off the phone with the reporter – things can always change with newspapers, but it seems at this point that the JCrew story will be running in tomorrow’s edition.



I try to keep a low profile and I’ve only lurked here in the past, but I am posting now and pursuing this story for all of us because it is just so wrong. ... I do love and live in JCrew and I thought this was an important consumer issue to bring to light and was able to find a way to do it.



When I realized on Thursday what was going on, this was the first place I turned to and it made me feel better to see that the JCAs were already way ahead of me. All of your comments here are just as important as your emails to the company, because you had better believe there are both PR people and reporters reading this site regularly, too. I also know they are looking at the math some of you have done and it does not look good for JCrew. Clearly, none of us are fooled by the responses we have received about pricing needing to be consistent with the Toronto store etc. We’re Canadian, we’re used to getting screwed at the cash register, but even if we might have found an increase acceptable in-store to offset duty charges, there is no acceptable explanation for why an order I paid $260 for a month ago online would cost me $385 today on the Canadian JCrew site when the only circumstance that has changed is that they’ve opened a store here. I wish now that I hadn’t spent the past 9 years asking JCrew when they were going to come to Canada every single time I had a customer service interaction with them.



I haven’t heard anything further about Global News (which I’d mentioned on Friday), but there is always the possibility that once this hits a national newspaper it will stir up further media interest. I will keep you all posted. In the meantime, keep your eyes peeled for tomorrow’s paper and keep making your opinions known!

"Thanks!" DaniBP, Sudu, and everyone for continuing to share your concerns and thoughts on the price hike and double charge.



For my part, I will continue to post and shed light on this topic until J.Crew provides a better solution or even a reasonable explanation. (Right now, the lines of "the cost of doing business internationally" and "to keep pricing consistent with our new - and expanding - retail operations in Canada" seem unsatisfactory to me.)



Viva la JCAs!